At Mitushi Couture, every piece from our couture line is handcrafted and made-to-order, created exclusively for you. Due to the bespoke nature of our designs, we maintain a strict policy regarding exchanges and returns.
Our Policy on Returns
No Returns or Exchanges: Due to the made-to-order and highly customized nature of our garments, we are unable to accommodate returns or exchanges under normal circumstances.
Each Mitushi Couture piece is:
- Handcrafted specifically for you
- Customized to your measurements and preferences
- Created with premium fabrics and intricate detailing
- A unique creation that embodies your individual style
Exceptions: Damage or Manufacturing Defects
We understand that rare situations may arise. In the unlikely event of:
- Damage during transit: Product received with visible damage
- Manufacturing defect: Significant quality issues or defects in craftsmanship
- Incorrect product: You received a completely different item than ordered
- Size mismatch due to our error: Garment does not match the measurements you provided
We will evaluate replacement requests on a case-by-case basis.
Eligibility Criteria for Replacement Claims
To be eligible for evaluation:
- Claim must be raised within 48 hours of delivery
- Product must be unused, unworn, and in original condition with all tags attached
- Original packaging must be intact
- Photographic evidence of damage or defect must be provided
- Product must not have been altered or modified in any way
What is NOT Covered
Returns/replacements will not be accepted for:
- Change of mind or personal preference
- Minor color variations due to screen settings or handcrafted nature
- Fit issues due to incorrect measurements provided by customer
- Normal wear and tear after use
- Damage caused by misuse, improper storage, or washing
- Custom design changes after production has begun
Replacement Process
If your case qualifies for evaluation:
- Contact Us Immediately: Reach out within 48 hours of delivery with order details and photographic evidence
- Evaluation Period: Our team will review your claim within 3-4 business days
- Return Authorization: If approved, we will provide return instructions and a return authorization
- Parcel Return: Ship the product back to us in original condition using our specified courier
- Inspection: Upon receiving the returned parcel, we will inspect it within 7-10 business days
- Replacement: If the claim is valid, a replacement will be created and dispatched
Please Note: The entire process from claim approval to replacement dispatch may take 4-6 weeks depending on the complexity of the garment.
Refund Policy
As every Mitushi piece is handcrafted and made-to-order, we do not offer refunds. In rare, exceptional cases where a replacement is not feasible (product discontinuation, unavailability of materials, etc.), refunds may be considered at our sole discretion.
Refund Processing (If Approved)
In the exceptional event a refund is approved:
- Refund approval notification will be sent within 3-4 business days of claim evaluation
- Upon receiving and inspecting the returned parcel, refund will be processed within 7-10 business days
- Refunds will be credited to the original payment method
- Please allow an additional 5-7 business days for the amount to reflect in your account (depending on your bank)
Shipping charges are non-refundable.
Cancellation Policy
Before Production Begins
- Orders can be cancelled within 24 hours of placing the order
- Full refund will be processed within 7-10 business days
After Production Begins
- Once production has commenced, cancellations cannot be accepted as materials have been procured and work has begun on your custom piece
- This typically occurs within 24-48 hours of order confirmation
Care Instructions
To maintain the beauty and longevity of your Mitushi Couture garment:
- Dry clean only
- Store in a cool, dry place away from direct sunlight
- Avoid contact with perfumes, deodorants, or harsh chemicals
- Handle embellishments with care
Our Commitment
While we maintain a strict no-return policy, our commitment to you is unwavering:
- Dedicated pre-order consultation
- Precise measurements and fitting guidance
- Premium quality craftsmanship
- Thorough quality checks before dispatch
- Responsive customer support
Contact Us
For any concerns or queries regarding returns, exchanges, or refunds, please contact:
Mitushi Couture
128, Bliss, Near Miniland School
Saket Nagar, Indore, MP 452001
Store Hours: Monday – Saturday, 11 AM – 8 PM